Feedback

We welcome your feedback. Please let us know what we do well and where we can improve our services.

 

Tiny Tackers Therapy will acknowledge and handle any complaint or comment in an ethical, timely and effective way. These can be made directly (phone, email, letter or in person) or indirectly (referred from the Department of Education and Training, other agency or an indirect source acting on behalf of the complaint. 

 

For families receiving services from Tiny Tackers Therapy, we recommend the following procedure for any complaints or comments about Tiny Tackers Therapy. 

 

1. Contact your Therapist directly

Julia Wishart - info@tinytackerstherapy.com.au or 0425 004 338

 

If you feel that you would prefer not to address the issue directly with your Therapist, you can use the form at the bottom of this page to provide anonymous feedback. If you feel you would prefer not to do this or that your issue has not been sufficiently resolved;

 

2. If NDIS funded, contact the National Disability Insurance Agency (NDIA) directly

Phone: 1800 800 110

Further information: www.ndis.gov.au

 

3. If not NDIS funded, contact the Disability Services Commissioner in Victoria

Phone: 1800 677 342

Email: complaints@odsc.vic.gov.au

Further information: www.odsc.vic.gov.au

 

4. If not NDIS funded, contact the Department of Education and Training

Email: community.stakeholders@edumail.vic.gov.au

Address: Department of Education and Training

GPO Box 4367

Melbourne, 3001

 

Fill out the form below and Tiny Tackers Therapy will get back to you.

Alternatively you can contact us on 0425 004 338. 

Tiny Tackers Therapy respects the rights of people using Tiny Tackers Therapy services to seek support from an advocacy service to make a complaint/provide feedback. Some advocacy groups for people are

  • The association for children with a disability - 1800 654 013 or 9500 1232
  • Regional information and advocacy council (RIAC) - 5245 7986 or 1800 221 944
  • Action on disability in ethnic communities (ADEC) - 1800 626 078
  • The Victorian Disability Commissioner - 1800 677 342 or 1300 728 187